FAQs

Where does Oz Sweet Puff ship to?

We ship Australia-wide to all residential and business addresses, PO Boxes, and Parcel Lockers.

Do you have free shipping?

Yes, all orders qualify for free standard shipping!

Is packaging discreet?

All our parcels and packages are discreet. No information regarding the contents or Oz Sweet Puff is visible on the outside of the box, satchel or envelope. We understand everyone's circumstances are different which is why we place a strong importance on keeping our packaging plain and simple. You can safely have our parcels delivered to your home or office as there will be no indication of the contents inside.

How long is the delivery process?

Order before 12pm on business days (Mon - Fri) for same-day dispatch. Orders placed after 12pm will be dispatched the following business day. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow 24 hours for your tracking information to be visible.

Delivery Times

  • Australia Post: 2 - 8 days
  • Express Australia Post: 1 - 4 days

How can I track my order?

After we have dispatched your order, you will receive a shipping confirmation email. This email will include your tracking number and a link to track your order via Australia Post.